Refund and Returns Policy
We want all of our customers to be totally satisfied with their orders. If you’re not 100% in love with your print or have any concerns with your order that fall outside of this policy, please contact us and we’ll work with you to make it right.
Changes & Order Cancellations
Once your order has been lodged for fulfilment with our printers, it is not possible to cancel or edit. This happens very quickly after you click the “Place Order” button. For this reason, all orders submitted are deemed approved by you and are final.
If you’ve made a mistake on your poster or shipping address, email us at hello@setlistposter.com asap and reference your order number in the email. We are not obligated to make changes or cancel your order but will do our best to help when possible.
Returns & Refunds
Due to the customized/personalized nature of the posters, we are unable to accept returns or offer refunds.
From time to time goods can go missing, get damaged in transit or be subject to print error. To issue a replacement on that basis, contact hello@setlistposter.com. Replacement of Goods and/or potential refunds to you for Goods claimed as damaged or not received are subject to Our investigation and discretion. In most instances, we will replace the erroneous Goods with new Goods or possibly issue a refund. We will review the replacement of Goods / refund requests within 21 days of a placed order. Refund requests will be processed within seven working days.
Products that have been kept for longer than 21 days may not be replaced or refunded. Similarly, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, products that do not arrive due to incorrect shipping information you provide, or spelling errors made by you.
Print Variations
A note about quality: sometimes your print may differ slightly than what is presented in the poster editor. Due to variations in how individual computer screens display colors, variations in inks used across different printers, differences in how web browsers display spacing, etc. it’s impossible to guarantee 100% accuracy. Also, the printers we use cut the posters with a 4mm bleed on all sides, so the borders may appear slightly smaller in-person than presented on-screen.
Regarding Digital Files, the paper you choose to print on can affect the colors in your poster. On matte /uncoated paper, colors will typically appear less bright and can vary significantly to what is displayed on-screen as matte paper absorbs ink. For best results, we suggest printing on uncoated / semi-gloss paper.
By ordering a product with Setlistposter.com, you are agreeing that you acknowledge these potential variations and products attempting to be returned for such reasons may not be eligible for a return. We guarantee a high-quality product, however, these nuances are out of our control.